StayOps Privacy Policy

Your privacy is important to us. Learn how we protect your information.

 

Last Updated: September 2026

1. Introduction

StayOps Technologies Ltd. (“StayOps”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal information when you access or use the StayOps website, platform, applications, and related services (collectively, the “StayOps Platform”).

StayOps provides property management and hospitality operations software for short-term rental hosts, property managers, serviced apartment operators, and other hospitality businesses.

By using the StayOps Platform, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service.

2. Information We Collect

The information we collect depends on how you interact with StayOps and the features you use.

2.1 Account and Customer Information

When you create or manage a StayOps account, contact us, subscribe to a plan, or request support, we may collect information such as:

  • Name

  • Email address

  • Telephone number

  • Business or company name

  • Business address

  • Professional or business information

  • Account username and authentication information

  • Subscription information

  • Billing information

  • Customer support communications

We use this information to create and administer your account, provide the StayOps Platform, manage subscriptions, communicate with you, authenticate users, provide support, and maintain our business relationship with you.

2.2 Property and Listing Information

Customers may provide information relating to properties they manage through StayOps, including:

  • Property names and addresses

  • Property descriptions

  • Property photographs

  • Rates and pricing

  • Availability

  • Property amenities

  • House rules

  • Check-in and check-out information

  • Booking policies

  • Property owner information

  • Operational information associated with a property

We process this information to provide property management, reservation, operational, reporting, and related functionality through StayOps.

2.3 Guest and Reservation Information

Because StayOps provides software to hospitality businesses, our Customers may enter or transmit personal information relating to their guests.

This may include:

  • Guest name

  • Telephone number

  • Email address

  • Reservation dates

  • Check-in and check-out information

  • Property booked

  • Booking source

  • Booking value

  • Payment status

  • Guest notes

  • Reservation status

  • Other information necessary to manage a reservation

Guest information may be entered directly by a Customer or received through a connected booking channel or other integration.

Where StayOps processes guest information on behalf of a Customer, the Customer determines why and how that information is collected and used for its hospitality business, while StayOps processes the information as necessary to provide the Platform.

StayOps does not sell guest personal information.

2.4 Staff, Cleaner, Vendor and Property Owner Information

Customers may use StayOps to manage people involved in their hospitality operations.

Information processed through these features may include:

  • Names

  • Contact information

  • Assigned properties

  • Roles and permissions

  • Tasks

  • Cleaning assignments

  • Maintenance assignments

  • Inspection activity

  • Work notes

  • Task completion information

  • Vendor information

  • Property owner information

  • Payout or financial records associated with property owners or vendors

This information is processed to provide the operational management functionality requested by the Customer.

2.5 Financial and Transaction Information

StayOps may process information relating to the financial operation of a Customer's properties, including:

  • Booking revenue

  • Property expenses

  • Agent commissions

  • Service fees

  • Caution or security deposit records

  • Owner payouts

  • Vendor payments

  • Booking-source information

  • Transaction amounts

  • Payment status

  • Financial reports and statements

Where payments are processed through an external payment provider, the payment provider may collect and process payment card, bank, or other financial information under its own privacy policy and terms.

StayOps may receive transaction information from the payment provider but does not necessarily receive or store complete payment-card details.

2.6 Technical and Usage Information

When you access StayOps, we may automatically collect certain technical information, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Login activity

  • Pages or features accessed

  • Session information

  • User preferences

  • Error reports

  • System logs

  • Interaction with Platform functionality

We may use this information to:

  • Operate and maintain StayOps

  • Authenticate users

  • Protect account security

  • Detect unauthorized activity

  • Troubleshoot technical problems

  • Monitor Platform performance

  • Understand how features are used

  • Improve the user experience

  • Develop and improve StayOps functionality

3. How We Use Personal Information

We may use personal information where necessary to:

  • Provide and operate the StayOps Platform

  • Create and administer accounts

  • Process and manage subscriptions

  • Manage properties and reservations

  • Facilitate direct bookings

  • Synchronize information with authorized integrations

  • Generate operational and financial reports

  • Manage cleaning, maintenance, inspections, and other tasks

  • Provide customer support

  • Communicate important service information

  • Maintain Platform security

  • Detect fraud or unauthorized access

  • Diagnose technical problems

  • Improve Platform functionality

  • Develop new features

  • Comply with legal and regulatory obligations

  • Enforce our Terms of Service

  • Establish, exercise, or defend legal claims

We will not use personal information for purposes that are materially incompatible with the purposes for which it was collected unless permitted by applicable law or appropriate consent has been obtained.

4. Customer Responsibility for Guest and Third-Party Data

StayOps Customers are responsible for the personal information they collect from their guests, employees, contractors, cleaners, property owners, vendors, and other individuals.

Customers are responsible for ensuring that they have an appropriate legal basis, permission, or consent to collect and provide such information to StayOps.

Customers must also comply with applicable privacy and data protection requirements when using information obtained through the StayOps Platform.

Where StayOps processes personal information solely on behalf of a Customer, StayOps processes that information to provide the services requested by that Customer and in accordance with applicable contractual and legal requirements.

5. Third-Party Integrations

Customers may choose to connect StayOps with third-party services, including booking platforms, payment processors, communication services, and other software providers.

When a Customer activates an integration, StayOps may exchange information with the applicable third party as necessary for the integration to function.

Depending on the integration, this may include:

  • Property information

  • Availability

  • Reservation information

  • Guest information

  • Booking status

  • Payment information

  • Rates and fees

  • Cancellations

  • Other operational information

Third-party services have their own privacy policies and data practices.

StayOps is not responsible for the independent privacy practices of third parties.

Customers should review the privacy policies and terms of any third-party service they connect to StayOps.

6. Payment Providers

StayOps may use third-party payment providers to process subscription payments and facilitate certain payment functionality available through the Platform.

Payment providers may collect information such as:

  • Name

  • Billing information

  • Payment method

  • Transaction amount

  • Transaction date

  • Payment status

  • Other information required to process the transaction

Payment information provided directly to a third-party payment processor is governed by that provider's privacy policy and security practices.

StayOps will only process payment-related information that is reasonably necessary to provide its services, maintain transaction records, resolve payment issues, prevent fraud, and comply with applicable legal requirements.

7. How We Share Information

StayOps does not sell the personal information of our Customers or their guests.

We may disclose information where reasonably necessary to operate StayOps, including to:

Service Providers

We may use trusted third-party service providers for services such as:

  • Cloud hosting

  • Database infrastructure

  • Payment processing

  • Email and communications

  • Customer support

  • Analytics

  • Error monitoring

  • Security

  • Authentication

  • Software infrastructure

These providers may process information only to the extent necessary to perform services for StayOps and are expected to maintain appropriate confidentiality and security safeguards.

Customer-Authorized Integrations

We may share information with a third-party service when a Customer directs StayOps to connect their account to that service.

Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

  • Comply with applicable law

  • Respond to a valid court order or lawful government request

  • Investigate fraud or unlawful activity

  • Protect the security of StayOps

  • Protect the rights, property, or safety of StayOps, our Customers, guests, or others

  • Establish, exercise, or defend legal claims

Business Transactions

If StayOps undergoes a merger, acquisition, restructuring, financing, or sale of all or part of its business, relevant information may be transferred as part of that transaction, subject to applicable data protection requirements.

8. Marketing Communications

Where permitted by law, StayOps may use Customer or prospective Customer contact information to communicate about:

  • StayOps products

  • New features

  • Product updates

  • Offers

  • Educational content

  • Events

  • Other relevant StayOps services

You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending essential operational communications relating to your account, subscription, security, reservations, or use of the Platform.

We do not use guest information provided by Customers to independently market StayOps products to those guests.

9. Cookies and Similar Technologies

The StayOps website and Platform may use cookies and similar technologies to operate and improve our services.

Cookies are small files stored on your device that allow websites and applications to remember information about your visit or session.

We may use cookies for purposes such as:

Essential Cookies

These help provide fundamental Platform functionality, including authentication, account security, session management, and user access.

Functional Cookies

These may remember settings and preferences to improve your experience.

Analytics Cookies

Where used, these help us understand how visitors and Customers interact with the StayOps website and Platform so that we can improve performance, functionality, and user experience.

Marketing Cookies

Where applicable and subject to applicable consent requirements, StayOps may use advertising or marketing technologies to measure campaign performance and understand how visitors reach or interact with our website.

You may be able to control cookies through your browser settings or any cookie-management tools made available through the StayOps website.

Disabling certain cookies may affect Platform functionality.

10. Data Security

StayOps takes reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include appropriate access controls, authentication mechanisms, monitoring, encryption, secure infrastructure, and internal access restrictions where appropriate.

However, no internet-based service or electronic storage system can guarantee absolute security.

Customers are responsible for protecting their account credentials and ensuring that only authorized persons have access to their StayOps accounts.

You should notify StayOps promptly if you suspect unauthorized access to your account.

11. Data Retention

StayOps retains personal information for as long as reasonably necessary to:

  • Provide the Platform

  • Maintain a Customer's account

  • Fulfil the purposes described in this Privacy Policy

  • Maintain legitimate business records

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Comply with legal, tax, accounting, regulatory, or security requirements

Retention periods may vary depending on the type of information and the reason it is processed.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

Aggregated or anonymized information that can no longer reasonably identify an individual may be retained for analytics, research, product development, and business purposes.

12. International Data Processing

Some of the technology providers used to operate StayOps may process or store information outside the country in which the Customer or guest is located.

Where personal information is transferred internationally, StayOps will take reasonable steps to ensure that the information is handled in accordance with applicable data protection requirements and appropriate safeguards.

13. Your Privacy Rights

Depending on applicable law and your relationship with StayOps, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally applicable

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is processed

  • Request portability of certain information where applicable

Some rights may be subject to legal exceptions or limitations.

StayOps may need to verify your identity before processing a privacy request.

If your information was provided to StayOps by a property manager, host, or other StayOps Customer, you may need to direct your request to that Customer because they may control how your information is used.

StayOps will reasonably assist its Customers in responding to legitimate privacy requests relating to information processed through the Platform.

14. Children's Privacy

StayOps is a business software platform and is not intended for use by children.

We do not knowingly permit children to create StayOps Customer accounts.

Information concerning minors may occasionally be included in reservation information provided by a Customer where reasonably necessary to manage accommodation for a family or group.

Customers are responsible for ensuring that any such information is collected and processed lawfully.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • StayOps functionality

  • Our business operations

  • Technology

  • Third-party services

  • Legal or regulatory requirements

The latest version of this Privacy Policy will be made available through the StayOps website or Platform.

Where changes materially affect how personal information is processed, we will take reasonable steps to notify affected Customers where required.

16. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or how StayOps processes personal information, please contact us through the contact information provided on the StayOps website.

StayOps Technologies Ltd.

Privacy enquiries: info@stayops.co

Website: Stasyops.co

StayOps — Built for the Business Behind Every Stay.

 

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